1. General Information
These terms and conditions apply to all products and services offered by Viewigs (hereinafter "we," "us," "our"). By placing an order through our website, you agree to these terms.

2. Product Information
We offer a wide range of custom-made and in-stock wigs. All product descriptions, images, and prices on the website are as accurate as possible. We reserve the right to modify prices and product descriptions at any time without prior notice.

3. Orders and Payments
3.1 Order Process
- Orders can be placed via our website. After placing an order, you will receive a confirmation email.
- The agreement between you and Viewigs is established when we confirm the order.
3.2 Payment Options
We accept the following payment methods:
- Credit Cards (Visa, MasterCard)
- Bank Transfer
- iDeal
All payments must be made at the time of ordering.

4. Shipping
4.1 Delivery Time
- For in-stock products, the delivery time is 1-5 business days.
- For custom-made products, the delivery time is 5-7 business days unless stated otherwise.
- Shipping times may vary depending on carrier.
4.2 Shipping Costs
Shipping costs are clearly stated during the checkout process and depend on the customer's location and chosen shipping option.

5. Return Policy
5.1 In-Stock Products
- Returns are accepted within 7 days of receiving the order, provided the product is unworn, unopened, and in its original condition.
- Return shipping costs are the responsibility of the customer.
5.2 Custom-Made Products
- Custom-made wigs cannot be returned unless there is a manufacturing defect or damage upon receipt. In such cases, please contact us within 7 days.

6. Warranty and Complaints
- We offer a 2-month warranty on manufacturing defects in our wigs.
- If there is a defect, please contact our customer service as soon as possible. We will assess the issue and, if applicable, provide a replacement product.

7. Liability
We are not liable for any damage, direct or indirect, resulting from the use of our products, unless such damage is caused by intentional misconduct or gross negligence on our part.

8. Privacy
We respect your privacy and process your personal data in accordance with applicable laws. Please refer to our Privacy Policy for more information on how we protect your data.

9. Applicable Law
These terms and conditions are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

10. Contact Information
If you have any questions regarding these terms, you can contact us at:
- Email: hallo@viewigs.com
- Phone: +31620824140
- KVK: 95089616